Return and Refund Policy

At Tropic Sauna, we want our customers to be satisfied with their purchase. Please review the following policy before placing an order.

 

 

Customers may request a return by contacting Tropic Sauna within 30 days of delivery.

 

To be eligible for a return, the product must:

 

– Be unused and in its original condition

– Be returned with all original packaging, accessories, manuals, and included components

– Not have been damaged, modified, assembled, or installed

– Be suitable for resale

 

Products that have been used, installed, assembled, modified, or damaged after delivery may not qualify for a return.

 

 

Customers must contact Tropic Sauna and receive return instructions before shipping a product back.

 

Unauthorized returns may not be accepted.

 

The customer is responsible for safely packaging the product for return when applicable.

 

 

Unless the return is due to a defective, damaged, incorrect, or misrepresented product, the customer is responsible for return shipping costs.

 

 

Customers should inspect their order promptly upon delivery.

 

If a product arrives damaged, defective, or incorrect, please contact Tropic Sauna as soon as possible and provide photographs and details of the issue.

 

We will review the situation and, when appropriate, arrange a replacement, repair, or refund.

 

 

Once an approved return has been received and inspected, Tropic Sauna will notify the customer whether the refund has been approved.

 

Approved refunds will generally be issued to the original payment method.

 

Refund processing times may vary depending on the customer’s bank or payment provider.

 

 

Certain items may not be eligible for return or refund, including products that have been:

 

– Used or installed

– Modified or altered

– Damaged after delivery

– Returned without required components or accessories

– Returned outside the applicable return period

 

 

If you need to cancel an order, contact Tropic Sauna as soon as possible.

 

Cancellation requests made before an order has been processed may be eligible for cancellation without additional charges.

 

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the return process described above.

 

 

If an exchange is approved, the replacement product will be shipped after the original product has been returned and inspected, unless otherwise agreed by Tropic Sauna.

 

 

For questions regarding returns, refunds, cancellations, or damaged orders, contact:

 

Business Name: Tropic Sauna
Phone: 
Text: 
Email: sales@tropicsauna.com
Website: https://tropicsauna.com/
Address: 11110 E Empire Ave, Spokane, WA 99206
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM PST
Response Time: 24 hours